After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your trading platform. Once this information is emailed to you, no refund will be given. In some special circumstances, we will provide a refund if there were no trades placed on the account, for assistance, please contact our Live Chat.
Clients who improperly dispute charges or request chargebacks with their bank will be permanently banned from the Platform. Please contact our Live Chat support if you have any questions.
Refunds After successful completion of a Challenge
After you have successfully completed a challenge with our firm and proceeded to the funded phase, you will receive a refund of the initial sign up fee with your first withdrawal. Your sign up fee will not be refunded until you have generated sufficient profits that meet the withdrawal request criteria.
Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact us at [email protected] should you have any questions regarding our refund policy.