Fortunes Funding (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.

If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

a. Basic Contact Information

  • Name
  • Email address
  • Phone number

b. Account & Application Information

  • Information provided when applying for funding programs
  • User preferences and account activity

c. Identity Verification Information (if applicable)
For users who progress through funding stages, we may collect:

  • Date of birth
  • Government-issued identification
  • Social Security Number or equivalent
  • Proof of address

d. Payment Information
All payments are processed through third-party providers (e.g., Stripe). We do not store full payment details.

e. Technical & Usage Data

  • IP address
  • Device and browser information
  • Pages visited and interaction data

2. How We Collect Information

We collect information in the following ways:

  • Directly from you (forms, applications, account registration)
  • Automatically through cookies and tracking technologies
  • From third-party service providers (e.g., payment processors, analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and operate our services
  • Respond to inquiries and provide support
  • Process applications and manage accounts
  • Send updates, confirmations, and service-related messages
  • Send marketing and promotional communications (where permitted)
  • Improve our website, services, and user experience
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements

4. AI & Automated Communications

We may use automated systems, including artificial intelligence, to:

  • Respond to inquiries in real time
  • Qualify leads and collect relevant information
  • Send follow-up messages via email or SMS
  • Assist with scheduling or account-related actions

These automated systems are designed to improve response speed and service quality. You may request to communicate with a human representative at any time by contacting us.

5. How We Share Your Information

We may share your information with:

  • Service providers (e.g., CRM platforms, payment processors, communication tools)
  • Analytics and advertising partners (e.g., Google, Meta/Facebook)
  • Legal or regulatory authorities when required

We do not sell your personal information.

6. Cookies & Advertising

We use cookies and similar technologies to:

  • Understand user behavior
  • Improve website performance
  • Deliver relevant advertisements

We may use third-party services such as:

  • Google Analytics
  • Meta (Facebook) Pixel

These services may track your activity across websites to provide personalized advertising.

You can control cookies through your browser settings and manage ad preferences through platforms like:

  • Facebook Ad Settings
  • Google Ad Settings

7. Communications & Opt-Out Rights

We may contact you via:

  • Email
  • Phone
  • SMS/text messages

Transactional Messages:
These include account updates, confirmations, and service-related communications. These cannot be opted out of while using our services.

Marketing Messages:
You may opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Replying “STOP” to SMS messages
  • Contacting us directly

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Verification and financial-related data may be retained longer where required by law.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent for marketing

To exercise your rights, contact us at:
support@fortunesfunding.com

10. International Data Transfers

Your information may be processed in the United States and other countries. By using our services, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country.

11. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: support@fortunesfunding.com